Client Authorisation & Service Agreement

Divinova Business & Compliance Solutions — Client Authorisation & Service Agreement

Divinova Solutions · Last updated 7 August 2026

DIVINOVA BUSINESS & COMPLIANCE SOLUTIONS

Website: https://divinova.app

Email: info@divinova.app

Contact: 075 906 8645

1. Parties

This Agreement is entered into between:

Divinova Business & Compliance Solutions
(“Divinova”, “we”, “us” or “our”)

and

Client Name:

ID / Registration Number:

Business Name (if applicable):

Email Address:

Contact Number:

(“the Client”)

2. Purpose of This Agreement

The Client appoints and authorises Divinova Business & Compliance Solutions to provide the business registration, administrative, compliance and related services selected by the Client.

Divinova acts as an independent private service provider and is not a government department, CIPC, SARS, UIF, CSD or any other government institution.

Where a service requires submission to a government or regulatory authority, Divinova will assist the Client with the relevant administrative process and submission, subject to the requirements and decisions of the relevant authority.

3. Client Authorisation

By accepting this Agreement, the Client expressly authorises Divinova to:

Collect and process information and documents supplied by the Client for the purpose of providing the requested service.
Prepare applications, forms and supporting documentation where applicable.
Submit information and documentation to the relevant authority or service provider where authorised and required.
Communicate with relevant authorities or service providers regarding the Client's application where reasonably necessary to perform the requested service.
Follow up on the status of an application or submission.
Notify the Client of requests for additional information or documentation.
Provide the completed service and relevant documents to the Client.

This authorisation applies only to the services specifically requested by the Client.

4. Client Responsibilities

The Client confirms that:

All information supplied to Divinova is true, accurate and complete.
All documents supplied are genuine and belong to or relate to the Client.
The Client has the legal authority to provide the information and documents submitted.
The Client will provide additional information or documents when reasonably requested.
The Client understands that Divinova cannot guarantee approval by a government department, regulator or third-party service provider.
The Client understands that processing times are dependent on the relevant authority or service provider.

Divinova is not responsible for delays, rejections or decisions caused by incorrect information supplied by the Client or by the relevant authority.

5. Fees and Payment

The Client agrees to pay the applicable Divinova service fee before the requested service is commenced, unless otherwise agreed in writing.

Payment may be made through the payment methods made available by Divinova.

Where applicable, third-party or government fees may be payable in addition to Divinova's service fee.

Divinova will clearly identify applicable charges to the Client before payment.

A payment to Divinova constitutes payment for the service selected by the Client and does not constitute a guarantee that an application will be approved by a government or regulatory authority.

6. Government and Third-Party Authorities

The Client acknowledges that Divinova is an independent business service provider.

Divinova does not guarantee the outcome of an application, registration or submission because the final decision may be made by the relevant government department, regulator or third-party organisation.

Examples may include CIPC, SARS, UIF, CSD or other applicable authorities.

Divinova will provide reasonable administrative assistance in accordance with the service purchased by the Client.

7. Documents and Personal Information

The Client authorises Divinova to collect, use and process information and documents reasonably necessary to provide the requested service.

This may include identification documents, proof of address, company information, banking-related information and other supporting documentation required for a particular application.

Divinova will use the information for legitimate business and service-delivery purposes and will take reasonable steps to protect Client information.

Where documents are required to meet a particular authority's requirements, the Client is responsible for supplying documents that meet those requirements.

8. Client Declaration

The Client confirms that:

☐ I have read and understood this Agreement.
☐ I authorise Divinova Business & Compliance Solutions to act on my behalf for the service selected.
☐ I confirm that the information and documents I provide are accurate and genuine.
☐ I understand that Divinova is an independent private service provider and is not a government department.
☐ I understand that Divinova cannot guarantee approval by CIPC, SARS, UIF, CSD or any other authority.
☐ I agree to the applicable service fees and payment terms.

9. Electronic Acceptance

The Client's electronic acceptance, checkbox confirmation, signature or other electronic confirmation through the Divinova website or application constitutes acceptance of this Agreement.

The electronic record of acceptance may be retained by Divinova as evidence of the Client's authorisation.

10. Cancellation and Refunds

Cancellation and refund requests will be handled in accordance with Divinova's published Refund and Cancellation Policy.

Where work has already commenced, the amount refundable, if any, will be determined in accordance with the applicable policy and the nature of the service already performed.

Government or third-party fees that have already been paid may be subject to the refund rules of the relevant authority or service provider.

11. Important Notice

Divinova Business & Compliance Solutions provides administrative and business support services.

Divinova does not represent itself as CIPC, SARS, UIF, CSD or any other government institution and does not imply that it is officially affiliated with or endorsed by any government authority unless a specific written agreement exists.

12. Client Acceptance

Client Full Name:

Business Name:

Service Requested:

Date:

Electronic Acceptance / Signature: