Refund & Cancellation Policy

1. Cancelling before work begins

You may cancel your order at any time before work has commenced and receive a full refund of the amount paid. Work is considered commenced once we have started preparing, verifying or submitting your application, or once a name reservation or filing has been lodged with a government authority.

To cancel, email info@divinova.app or message us on WhatsApp with your order or application reference as soon as possible.

2. Once work has commenced

Business registration and compliance services cannot always be refunded once work has commenced or once government fees have been incurred. Where work is partially complete, we may refund the unused portion of the professional service fee at our discretion, after deducting fees already spent and time already worked.

3. Government fees are non-refundable

Statutory fees paid to CIPC, SARS, the Department of Employment and Labour or any other authority are non-refundable once paid, even if an application is rejected, withdrawn or delayed. This applies to name reservations, registration filings, annual returns and amendment lodgements.

4. Design and creative services

Design services — including logos, branding, business plans, profiles, websites and printed material — are non-refundable after you have approved the design or final artwork. Before approval, you may cancel and receive a refund of any amount not yet used for work performed.

5. Refund requests are reviewed individually

Every refund request is assessed on its own facts. We consider the stage of the work, the government fees already incurred, whether the delay or issue was within our control, and whether the required information was supplied on time. We will always explain our decision in writing.

Refunds are not available where an application is delayed or rejected because of incorrect, incomplete or fraudulent information supplied by you, or where you did not respond to our requests for documents.

6. Refund processing times

• Refund requests are acknowledged within 2 business days.
• A decision is communicated within 5 to 7 business days of receiving your request.
• Approved refunds are processed within 10 business days of approval.
• Refunds are paid back into the bank account used for the original payment. Your bank may take a further 3 to 10 business days to reflect the funds.

7. Duplicate or failed payments

If you were charged twice for the same service, or a payment was taken for a service we cannot provide, contact us with your payment reference and we will refund the duplicate amount in full.

8. How to request a refund

Email info@divinova.app or send us a WhatsApp message with your name, application reference, payment reference and the reason for the request. Nothing in this policy limits your rights under the Consumer Protection Act of South Africa.